Refund policy

RETURN AND REFUND POLICY
Last Updated: November 11, 2026

Thank you for purchasing from avmnorixa. We want customers to have a clear understanding of their options if they need to return an item, request a refund, or report a problem with an order placed at https://avmnorixa.shop.

This policy describes our voluntary 30-day return service and does not replace any mandatory consumer rights.

1. 30-DAY RETURN ELIGIBILITY

We offer a voluntary return period of 30 calendar days beginning on the date your merchandise is delivered.

For change-of-mind returns, products should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include the original accessories, manuals, and packaging where reasonably possible.

These conditions do not limit legal remedies for goods that are faulty, damaged, incorrectly described, or otherwise nonconforming.

2. FREE RETURN SHIPPING

Eligible returns requested within 30 calendar days after delivery qualify for free return shipping.

To request a return, email dr_madani.rebe@outlook.com with your order number, the items concerned, and a brief description of your request.

Our customer service team will provide an authorized return destination and a prepaid return shipping label or another suitable return arrangement at our expense.

Please do not send merchandise to an unconfirmed address. The authorized return facility may be different from our business correspondence address.

3. RETURN PROCEDURE

Step 1: Contact customer service within the applicable return period.

Step 2: Provide your order number and relevant product information.

Step 3: Follow the authorized return instructions and use the prepaid shipping arrangement supplied.

Step 4: Keep your return shipment receipt or other tracking evidence until the matter is resolved.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, please contact us as soon as reasonably possible.

Include your order number, a description of the problem, and photographs where available.

We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws. Remedies that must legally be provided free of charge will not result in extra costs to you.

Your statutory rights are not limited by our voluntary change-of-mind return requirements.

5. REFUND PROCESSING

Following receipt of returned merchandise or sufficient evidence of its return, we will review the request and issue any approved refund to the original payment method.

Funds typically appear in your account within 3–7 business days after the refund is issued. The actual posting date depends on your bank or payment service provider.

We will comply with all statutory deadlines for issuing refunds. The estimated banking period does not extend those deadlines.

6. EXCHANGES

Exchanges are subject to product availability. Please contact customer service before returning an item for an exchange.

If the requested replacement is unavailable, an eligible refund and separate purchase may be arranged.

7. ORDER CANCELLATIONS

If you wish to cancel an order, please contact customer service promptly.

We will attempt to cancel the order before dispatch. If the order has already shipped, the applicable return process may be used.

Mandatory cancellation rights remain unaffected.

8. SHIPPING FEES, TAXES, AND IMPORT CHARGES

Standard shipping is free when the merchandise subtotal is strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable delivery charge will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the amount shown at checkout.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

9. UNITED KINGDOM CONSUMER RIGHTS

Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller that they wish to cancel without giving a reason.

They generally have another 14 days after giving notice to return the goods.

Qualifying refunds, including standard outbound delivery costs where required by law, will be issued within applicable statutory deadlines.

Certain legal exceptions may apply, including some personalized merchandise and opened sealed goods that cannot be returned for health or hygiene reasons.

Our voluntary 30-day free return service does not reduce mandatory consumer rights.

10. CUSTOMER SUPPORT

Store Name: avmnorixa
Official Website: https://avmnorixa.shop
Customer Service Email: dr_madani.rebe@outlook.com

Please contact us for authorized return instructions before mailing merchandise.